Cancellation and Late Policy: If appointments need to be changed or cancelled we require that customers give at least 24 hour notice so that the appointment time can be made available to another client who is on a waiting list. If two appointments are missed without giving proper notice, client's are then required to pre-pay prior to scheduling any future appointments. We ask that our customers be on time dropping off and picking up their pet. If one customer is late dropping off, it makes the rest of our appointments and day fall behind. Because of the nature of how we book our appointments here we have a 10 minute late policy whereby if you are more than 10 minutes late dropping off your pet without giving us proper notice, we reserve the right to cancel your appointment and/or offer it to another customer on a waiting list.
Emergencies: In the event of an emergency, we require that our customers authorize us to immediately seek professional veterinarian attention for your pet (at the customer's expense) and understand that all attempts will be made to contact our customers in the event of an emergency.
Coat Condition: Customers must understand that this establishment puts the pet's comfort above all else. In the event that a pet's coat is matted, the groomer may have to shave the matts out rather than perform a painful dematting procedure. Customers must understand that if the pet is severely matted, that there is an increased risk for clipper burn or cuts to occur. All attempts will be made to prevent this, however in many extreme matt conditions, it is unavoidable. Matted pets take additional time to groom so there may be additional fees added on the regular grooming price if a pet's coat is matted.
Health: We ask that customers understand that grooming can be stressful to some pets and we ask that customers inform the groomer if your pet has any heart conditions, or any stress related issues prior to grooming. It is necessary to have all pets up to date on all vaccinations prior to every grooming.